Account procedures

We understand that this is the last thing on your mind right now, but we nevertheless have to draw your attention to a few important aspects.

Chemotherapy and radiotherapy treatments are relatively expensive, and because medical schemes cannot guarantee payment, you remain responsible for the account.

Each medical aid has specific rules for cancer treatment, and it is vital that you contact them before your first treatment to receive authorisation together with an authorisation number. Our accounts department can only supply your medical scheme with a motivation for your treatment and a treatment plan. It is up to the medical aid to decide, according to its rules if it will fund the proposed treatment. We will do everything in our power to negotiate with your medical scheme to ensure treatment and payment.

Should your treatment resume after a dormant period a new authorisation number will be required.

Should your medical aid benefit option change, or the main member of the fund changes, please notify us, as well as any changes in contact details.

Our accounts department will assist you in all respects, so please feel free to contact them if you need any information.  However, it is important to note that our accounts department can only supply the following to your medical scheme:

  • Treatment plan
  • Motivation for treatment

Authorisation number/s: Our authorisation department will get authorisation from your medical aid. Please phone our authorisation department before you start with your treatment to ensure your treatment has been approved by your fund. If your treatment plan is changed or if your treatment has to be resumed after a dormant period, a new authorisation number must be obtained.

Account queries

Should you have any account queries, please contact our Accounts Department on 012 807 2744